Returns and Refunds Policy

Electrobike Zone Sàrl – Swiss Battery

1. Scope

This returns and refunds policy applies to all purchases made on the Electrobike Zone Sàrl online shop, including products sold under the Swiss Battery brand.

2. Right of return (physical products)

Electrobike Zone Sàrl grants a voluntary return period of 14 days from the date of delivery or collection from the shop, for certain physical products.

A return is only possible if:

• the product is complete (accessories, cables, instructions, etc.),
• the product is undamaged and shows no signs of use,
• the original packaging is included wherever possible.

The costs and risks associated with returning the item (loss, theft, damage) are entirely the responsibility of the customer.

3. Exceptions – products not eligible for return

Due to their nature, certain items and services cannot be returned or refunded:

• battery reconditioning (Swiss Battery),
• battery repairs and diagnostics,
• technical work carried out in the workshop,
• electrical or electronic parts that have been fitted or soldered,
• customised or specially ordered products,
• Speedbox or performance-enhancing units whose packaging has been opened,
• any product that has clearly been used or modified by the customer.

Any service provided under the Swiss Battery brand is considered final and non-refundable.

4. Returns procedure

Before making any return, the customer must contact our customer service team by email at info@electrobikeshop.ch, stating their order number and the reason for the return.

Once approved, the parcel must be sent to the address provided. No parcels sent cash on delivery will be accepted.

5. Refund

Upon receipt and inspection of the product, Electrobike Zone Sàrl reserves the right to:

• to refund the amount in the form of a credit note or gift voucher, or
• to deduct up to 20 per cent of the item’s value to cover processing or refurbishment costs.

The original delivery charges are not normally refunded.