Delivery Policy

Electrobike Zone Sàrl – Swiss Battery

1. Delivery Area

Deliveries from the online shop are mainly made within Switzerland. For any enquiries regarding delivery abroad, please contact us in advance.

2. Processing and Delivery Times

Orders are processed as quickly as possible during working days. The delivery times indicated at the time of ordering are provided for information purposes only and do not constitute a guarantee.

Should an item be out of stock or there be a significant delay, we will inform the customer by email.

3. Postage charges

Postage charges are shown during the ordering process and depend, in particular, on the weight, volume and type of product (for example, batteries subject to specific transport regulations).

Postage costs for sending batteries or products for repair to our workshop are to be borne by the customer, unless otherwise agreed in writing.

4. Transport and transfer of risk

Products are dispatched via carriers selected by Electrobike Zone Sàrl. The risk of loss, theft or damage passes to the customer upon handover of the parcel to the carrier.

The customer must check the condition of the parcels on receipt and immediately report any visible damage to the carrier and to Electrobike Zone Sàrl.

5. Dispatch of batteries to the Swiss Battery workshop

When sending a battery to our workshop for reconditioning or repair:

• the customer is responsible for ensuring the parcel is properly and securely packed,
• the shipment must comply with the regulations applicable to the transport of batteries (dangerous goods),
• the costs and risks of transport (loss, theft, impact, damage) are borne by the customer.

Electrobike Zone Sàrl / Swiss Battery cannot be held liable for any damage occurring before the battery is received at our premises.