Yes, we sell bikes of different brands. Check out our "Store" page to discover them. Bikes are only sold in store.

Yes, you can come to the store regardless of the brand and model (electric or standard).
If you still have a warranty on the bike, please bring the invoice so that we can validate the warranty if it falls within the legal framework of the manufacturer.

All products sold on our site have a 24-month warranty unless otherwise stated in the product description.
The customer's warranty right is satisfied at EBZ's discretion by repairing the item, delivering an equivalent and fault-free replacement item, reducing the price, or canceling the contract (resolution). Repairs are carried out by EBZ or by repair shops authorized by EBZ. The customer is not entitled to entrust the repair to third parties. In such a case, the customer is not entitled to reimbursement of repair costs. The customer's warranty right expires in the event of technical intervention and defects resulting from improper handling, excessive strain, inappropriate use, external intervention (damage due to humidity, contact with liquid, impact, etc.) or failure to observe the manufacturer's operating instructions and maintenance instructions.

The best solution is to open a customer account using the same email address as your order. You will then have a summary of all your orders and you can download the invoice in PDF format.
The other possibility is at the bottom of each email for your order, there is a link allowing you to download the invoice.

The goods are delivered from our store in Prilly, so you do not pay shipping costs or customs taxes, etc.

Please note: all equipment purchased without installation on the bike, whether it is a kit, lighting, etc., must be removed by you to obtain the repair, whether it is under warranty or not. If the equipment was installed in our workshop, we will take care of removing it.

If the product is under warranty:
You must contact us via our communication channels in the site menu, describe the problem and add photos and any element that can identify the problem, then we will communicate which elements must be returned and we will provide you with a return label to avoid shipping costs.
If there is no longer a valid warranty on the product, the procedure is the same as above except that the shipping costs as well as the repair costs will be at your expense. For repairs, a quote will be made and must be paid before the repaired product is returned.

Yes, our company is Swiss based in Prilly, near Lausanne.

It is important to measure your bottom bracket to check compatibility and refer to the table below. If in doubt, write us a message and we will gladly answer you.

Crankset width	Necessary accessory:
68 to 73mm	Without additional accessory
86 to 92mm	Lekkie BBS adapter
PF30 68mm (46mm inside diameter)	Lekkie PF-30 adapter

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The battery life is very difficult to measure, as it depends on many different parameters, such as the motor power, the weight of the bike, the cyclist, and the luggage. The elevation changes also play a fairly important role. According to our tests, we have found that with the 500w kit and an average towed weight of 110kg (bike, cyclist, luggage included) we do about 50 to 60 km on a course including 1000m of positive and negative elevation gain.

All our kits are guaranteed for 24 months from the date of purchase, which includes manufacturing defects. Standard wear and tear, errors related to assembly, as well as poor maintenance are excluded from the warranty.

Subsidies are provided by your municipality of residence. Each municipality has its own criteria, it is advisable to check with them to obtain such subsidies.
For information, the municipalities that subsidize soft mobility through the purchase of a bicycle, in principle,subsidize the purchase of a kit as long as it is purchased and paid for in Switzerland.

All kits are in stock and available immediately, either from our stock in Prilly or from our supplier, who can deliver within the timeframe indicated on each kit variant.

No, unfortunately, we cannot provide a warranty on motors or batteries not purchased from us, as we all have very different conditions for importing based on volumes, prices, etc.
We can repair it for you after a quote, and it will be invoiced.

- The motor does not require any particular maintenance; there is no need to open it for maintenance unless expressly requested to do so by our technical service. Any opening of the motor without our consent will immediately void the warranty.

- The battery should be charged regularly, especially when the bicycle is not used for an extended period (e.g., in winter), charge the battery for a minimum of 2 to 3 hours at least once a month. If the battery is left uncharged for an extended period, the battery may be ruined, and the warranty will also be void if, after inspection, it is found to be due to slow and prolonged discharge.

Here are the elements that can help you target the failure:
1. Is my battery charged?
2. Are all the connectors properly connected?
If, despite these checks, it does not turn on, please contact us so that we can help you as soon as possible.

A frequent error code that you can probably eliminate yourself is 21, which is the speed sensor. Check that the magnet passes in front of the sensor. For all other error codes, please contact us. 

Yes, you can go to our store in Prilly; however, if the store did not take care of the assembly of your kit, and the repair requires disassembly, the costs are the responsibility of the customer. If we assembled your kit, we take care of everything; this is part of the service you paid for when you entrusted us with your bike.